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Issue: Vol. 2 No. 3 (2026)
Section: Research articles
DOI: 10.65154/ijmst.34
Date Published: 30/09/2026
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Ngoc Hiep, N., Leonen Mariano, J. R., & Minh Tuan, H. (2026). Evaluating the Courier and Delivery Services Company’s Efficiency Using an EBM Model. International Journal of Marine Science and Technology, 2(3), 58-64. https://doi.org/10.65154/ijmst.34
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Evaluating the Courier and Delivery Services Company's Efficiency Using an EBM Model

Nguyen Ngoc Hiep1, , June Raymond Leonen Mariano2, Hoang Minh Tuan1
1 Department of Logistics and International Business, Dai Nam University, Hanoi, Vietnam
2 Mechanical and Allied Department, Technological University of the Philippines, Manila, Philippines

Main Article Content

Abstract

The market for courier and delivery services is changing favorably as a result of the most recent and continuous technical developments in logistics. Thanks to real–time monitoring technology, which provides transparency and peace of mind, customers can now effortlessly keep a watch on their deliveries at every stage. This study aims to assess the efficiency of nine significant delivery and courier services. The EBM model was applied to assess efficiency from 2021 to 2024.According to the empirical data, Meituan's LO–05, Aramex PJSC's LO–08, and C.H. Robinson Worldwide's LO–09 all achieve high efficiency and maintain a steady efficiency score over the course of the term. Showing the rising and decreasing trends in each period for LO–03 (JD Logistics), LO–04 (SF Express), and LO–07 (PostNL N.V). Customers will be assisted in choosing the best organizations by the rising and falling variance index of the 09 courier & delivery service providers.

Keywords

Courier services companies, data envelopment analysis, EBM model, epsilon–based measure

Article Details

References

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